Effective Date: July 2025

At Conveyor & Ropeway Services Pvt. Ltd (hereinafter referred to as "CRSPL," "we," or "us"), we recognize the importance of privacy and are committed to protecting the personal information of our customers. This Privacy Policy outlines how we collect, process, and safeguard your information when you interact with our website.

User Acknowledgment

By accessing and using our website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. Your consent is given for the collection, utilization, and disclosure of your personal data as described herein.

Scope of the Policy

This Privacy Policy applies to all visitors of our corporate website and ticket booking platform. It details the types of information we collect, how we use it, and the choices you have regarding your data.

Types of Data Collected

CRSPL collects various types of information to enhance your experience and provide better services:

Systems Data:

This includes technical information about your device, such as:

IP Address: A unique identifier for your device on the internet.

Device Type: Information about the type of device you are using (e.g., smartphone, tablet, desktop).

Operating System: The software that manages your device (e.g., Windows, macOS, Android).

Browser Information: Details about the web browser you are using, including its version and language settings.

Unique Device Identifiers: Codes that help identify your device uniquely.

 

 

 

Personal Information:

This refers to any information that can identify you personally, which may include:

Contact Information: Your full name, phone numbers, email address, and postal address.

Account Login Information: Details required to create and access your user account, such as username, password, and security questions.

Demographic Information: Data such as date of birth, gender, location (including zip code and country), interests, and lifestyle preferences.

User Feedback: Information you provide regarding your experiences with our products and services.

Purchase History: Records of your transactions and interactions with our customer service.

Cookies & Log Files:

We utilize cookies and web log files to track site usage and enhance your experience. Cookies are small data files stored on your device that allow us to recognize you on subsequent visits. They help us understand user behavior and preferences, enabling us to improve our website.

Applicability

This Privacy Policy applies to:

Personal information collected through our websites, mobile applications, and any controlled widgets that link to this policy.

Information you provide directly to us when you register for events, fill out forms, or communicate with us.

Exclusions:

This policy does not cover information collected through other means or by other CRSPL Group Companies, which may have their own privacy policies.

Non-Personal Information

You can visit our website without disclosing any personal information. However, we may automatically collect non-personal data, such as the number of visitors and their frequency of visits. This aggregated information helps us improve our services and website performance.

 

 

Purpose of Data Collection

CRSPL collects and utilizes personal information primarily to achieve our business objectives, which include:

Customer Support: To provide assistance with inquiries, complaints, and feedback regarding our products and services. This support may be offered through various channels, including email, phone, and online chat.

Customer Engagement: To foster a more active relationship with our customers, encouraging interaction with our products and services.

Personalization: To create a tailored experience by combining personal information from different sources, allowing us to better understand and serve you.

Marketing Communications: To send you promotional materials and updates about our products and services, provided you have opted to receive such communications. This may include emails, SMS, and postal mail.

Operational Purposes: To maintain the security and functionality of our website, conduct demographic studies, and engage in consumer research.

Data Retention

CRSPL is committed to retaining your personal information only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations. Once the information is no longer needed, we will securely delete or anonymize it.

Children's Privacy

This Privacy Policy does not apply to children under the age of 16. If we become aware that we have collected personal information from a child under this age, we will take appropriate steps to delete that information promptly.